MY PRODUCTS ARRIVED DAMAGED. WHAT SHOULD I DO?
If you receive a product that was damaged during the shipping process please contact us at firstname.lastname@example.org. Please provide your order number in the email.
ARE YOUR INGREDIENTS 100% ORGANIC?
Yes, we are proud to source 100% organic, non-GMO ingredients in all of our products.
WHAT MAKES A KING COCONUT DIFFERENT?
The King Coconut is a rare coconut species that primarily grows on the Island of Sri Lanka. It is the preferred coconut for drinking as its water has twice the electrolytes and 35% less sugar than the more common green coconut. Eliya is proud to be the only King Coconut water provider in the US.
DO YOU SOURCE THROUGH FAIR TRADE?
Yes, we believe in order to make a true quality product you must completely support your farmers. In addition to ensuring fair remunerations, Eliya plants a King Coconut tree for every bottle of Eliya sold.
IS YOUR COCONUT WATER PASTEURIZED?
No. Unlike most coconut water brands we do not pasteurize our coconut water. This process strips the water of most of its flavor, leaving a bland and almost bitter taste. Our process allows the water to retain its natural flavor. Giving you the freshest water possible and the closest taste to cracking open the coconut yourself.
DO I NEED TO REFRIGERATE MY BEVERAGES?
Yes! Due to our natural production process, it is required that you refrigerate your bottles upon arrival.
HOW LONG WILL MY BEVERAGES LAST?
Please keep refrigerated and always reference the freshness date stamped on each bottle of Eliya. If stored correctly, your coconut water should last upwards of three months.
WHAT SHOULD I DO WITH MY EMPTY GLASS BOTTLES?
Many of our customers choose to reuse their glass bottles as storage containers or vases for flowers. If you choose to discard your bottles, please do so by responsibly recycling them as glass can be melted down and reused many times over as compared to single-use plastic bottles.
AM I ABLE TO RECEIVE SHIPMENTS EVERY MONTH?
Yes! After high demand, we are now able to offer subscriptions for Eliya Coconut water. Just choose the subscription option when adding to cart.
CAN I CANCEL MY SUBSCRIPTION?
Yes, anytime. If you need to cancel your subscription or halt a delivery, you can do so after login in to your account here.